When does the $45 fee apply?

Important Notes: 

  • Be sure to enter in the Student Name and Company Name as you would like it to appear on the Certificate.
  • The student has 3 months to complete the program and has 3 free attempts at each exam. 
  • Please note there will be a $45. administrative fee for any of the situations listed below:
    • If the student has not completed the program within 3 months and we need to extend any of the open courses for another 3 months.*
    • If the student fails an exam after 3 attempts and we need to allow the student another attempt (up to 2 paid retakes) at the exam. **
    • If we need to resend via mail a hard copy of the certificate.
    • If we need to modify the spelling of the student’s name on the certificate due to a customer error in how the name was emailed to us.
    • If you need to switch out one student for another after the initial enrollment or cancel the enrollment as long as the student has not completed any modules.
    • If you sign up the student for one program then request to change the student to a different program.

You can go to this link if you do need to pay the $45. fee.  Payment must be received before we can take action on the above.  https://dgtraining.com/product/extend-or-re-open-closed-module/

* Once the student comes up to 9 months from the original registration and they want to extend the program, it would be considered a “new” registration and full price of the program applies.

** A student is allowed 5 attempts (three free attempts and two paid retakes at $45 for EACH retake).  If the student fails an exam 5 times, then the student will need to re-register and pay the full price of the program.  The student can review their exams through the student portal.