Frequently Asked Questions

Yes, upon successful completion of the training program the student will receive a certificate of completion by email in a .pdf file format. The student can also access the certificate from the student portal. If the student would like a hard copy mailed of the certificate he may pay a $45 administrative fee online here.

After you place your order online you will receive a separate Enrollment Confirmation email with your username, password and login instructions. You can log-in at:  Student Login.

Regulations are available for purchase from several vendors. See our Knowledge Base Article. An electronic version of 49 CFR is available for free. See our Knowledge Base Article.

For any technical issues please email support@dgtraining.com.

For any administrative issues please email admin@dgtraining.com.

If the student does not pass the test for each module after 3 free attempts he may pay a $45 administrative fee for each retake attempt. The student is allowed up to 2 additional paid retakes. You can pay the $45 administrative fee online here.

If the student needs to extend their program beyond the original 3 months they may do so by paying a $45. administrative fee. We cannot extend a program beyond 9 months. If the program comes up on 9 months expiration the student must re-register for the program at the full price. You can pay the $45 administrative fee online here.

The program is broken up into course modules. There are non-scoring quizzes throughout each module then a test at the end of each module to ensure the student is understanding the information. The student must receive a passing grade of 70% or better on each test (80% if IATA). The student has 3 free attempts at passing each test.

Yes, the student can log in and out of the program as he would like and the program will remember where the student left off. The student can take the training from any computer, and even switch between computers.

If you have 5 or more students to register at the same time we can offer discounted pricing. We also offer corporate wide discounts based on volume. Please contact sales@dgtraining.com for further information.